Frequently Asked Questions

1. Are your fragrances authentic?

Yes. All fragrances sold by Onyx Fragrance are 100% authentic and sourced from genuine, full-size manufacturer bottles purchased from authorized retailers and trusted suppliers. Every sample is carefully decanted to preserve the fragrance’s strength, quality, and longevity.

2. What is a perfume decant?

A perfume decant is a small portion of an authentic fragrance transferred from the original full-size bottle into a travel spray or sample vial. Decants allow you to experience luxury and niche perfumes at a lower cost before committing to a full bottle.

3. Why should I buy perfume samples instead of a full bottle?

Perfume samples let you test a fragrance on your skin over time, see how it develops, and determine whether it suits your preferences before investing in a full-size bottle. This helps you avoid costly blind buys and build a collection you truly love.

4. Where does Onyx Fragrance ship from?

All orders are processed and shipped from our warehouse in Amarillo, Texas, USA.

5. How long does it take to ship my order?

Most orders are processed within one business day and delivered within 2–5 business days after shipment within the United States. Many orders arrive even faster.

6. Do you ship nationwide?

Yes. Onyx Fragrance ships throughout the United States using secure packaging to ensure safe delivery.

7. Do you require a signature for delivery?

  • First-time orders over $100 are shipped with signature confirmation by default.

  • All orders over $200 require a signature.
    Customers may request to waive signature confirmation at checkout, but do so at their own risk.

8. What happens if my package is damaged?

If your package arrives visibly damaged, please refuse delivery and contact us immediately. If it was delivered while you were away, contact customer support and we will work with you to replace any items damaged in transit.

9. What should I do if something is missing from my order?

If an item is missing, contact us right away. We will promptly ship the missing item at no additional cost.

10. What is your return policy?

You may return items within 31 days of delivery. Return shipping is covered by Onyx Fragrance. You must request an RMA (Return Merchandise Authorization) before sending any returns.

11. How do I return an item?

Contact customer service to request an RMA number. Write the RMA clearly on the outside of your package and send it to the return address provided. Packages without an RMA cannot be accepted.

12. How long do refunds take?

Refunds are issued to your original payment method and may take up to 7 business days to appear on your statement, depending on your bank.

13. Can I try fragrances before buying a full bottle?

Absolutely. Our samples and decants are designed so you can experience a scent on your skin before committing to a full-size bottle.

14. Do you sell men’s, women’s, and unisex fragrances?

Yes. We carry men’s, women’s, and unisex designer and niche fragrances across a wide range of scent profiles.

15. How can I contact Onyx Fragrance?

You can reach us at:
📧 info@sprayonyx.com
đź“ž 806-690-1980 (Call or SMS)
đź“Ť 2411 Crockett St., Amarillo, Texas 79109

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