Our Return and Refund Policy was last updated in May 2023.
We guarantee each product shipped is authentic, and will gladly accept a return of the products you are not satisfied with your order. Our goal is to provide the best customer service possible. Onyx Fragrance allows customers to make returns up to at least 31 days, from the delivery date.
Onyx Fragrance will pay to any shipping cost for returns back to our warehouse.
On the rare occasion your order is missing any item, please reach out to us and we will gladly ship any missing item to you.
In order to return merchandise, you must obtain an RMA number from our customer service department. Please contact us and request an RMA number. An RMA number can only be obtained by contacting the customer service department. You will receive a response within 1 business day.
* Refunds will be issued to the same credit card that was charged when ordering the product.
* To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package you are sending back. Our shipping department is not allowed to accept any packages without an RMA number.
* Depending on the bank that issues the credit card you used, your refund can take up to 7 business days to appear on your credit card statement. If you have any questions about whether a refund has been issued, please contact us.